Refund Policy

At RARE, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
 

1. Returns & Refund Eligibility

• Due to the nature of clothing items, all sales are final unless the item received is:

  • Defective

  • Damaged

  • Incorrect (wrong item or size sent)

• To be eligible for a refund or exchange, the issue must be reported within 48 hours of receiving the item.
   

2. Conditions for Returns

Returned items must:

• Be unused, unworn, and unwashed

• Have all original tags and packaging intact

• Be in the same condition as when received

Items that do not meet these conditions will not be accepted.
 

3. Non-Refundable Items

We do not offer refunds for:

• Change of mind

• Incorrect size selection by the customer

• Items damaged due to improper use or care

• Sale or promotional items (unless defective)
   

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed via the original payment method or as a store credit, depending on agreement.

• Refund processing may take 5–10 working days.
   

5. Shipping Costs

• Customers are responsible for return shipping costs unless the error was from RARE (wrong or defective item).
   

6. Exchanges

• Exchanges are allowed only for defective or wrongly delivered items, subject to availability.

• If the requested item is unavailable, a refund or store credit will be offered.
   

7. Contact Information

To request a refund or exchange, please contact us using the details provided on our website and include:

• Order number

• Clear photos or videos of the issue

• Description of the problem